Best Practices Masterclass (Full)

Privacy Sensitivity Training

In this guide, learn how to think about respecting your prospect's privacy while also taking advantage of all those insights that come with using Qualified.

Qualified For Outbound Masterclass (Full)

For customers with Qualified's buying intent signals, learn all about the data you have accessible and the smartest ways to use it.

Play: Not the Right Person to Chat? Transfer It Over!

In this play, see how transferring a chat to another person could be the right move.

Play: Face to Face Qualification

In this play, learn how effective it is to hop on a video call in order to get all of your prospect's questions answered quickly.

Play: The Pricing Page Pounce

In this play, learn why it's crucial to pounce on visitors on the pricing page.

1-2 Punch Masterclass Session

Check out our 1-2 Punch Masterclass session!

Play: Continue the Conversation- From the Email to the Pounce

In this play, learn how to continue the conversation with a prospect from the email to the pounce seamlessly and without friction.

Play: To Be Seen or To Not Be Seen

In this play, learn how multiple messages when pouncing gets you a better chance at a response.

Play: ABC- Always Be Confirming (the right) Next Steps

In this play, see how you can make sure the next step you take is the right one- all within Qualified's Meeting Booker.

Play: Just Browsing? No Problem!

In this play, learn to meet buyers where they are and see how that gets you further in the long run.

Play: Give Your Visitors a Meme-orable Laugh

In this play, learn how to capture the attention of your visitor by sending a meme.

Play: Waking the Dead 🤯

In this play, check out how to capture the attention of previous warm leads that fell out of reach.

Play: Following the Signals

In this play, learn how Qualified Sales Rep Chris followed the signals and booked a meeting.

Play: Add Multiple People to the Meeting with Qualified

In this play, learn how to add multiple people to a meeting right from Qualified using the Qualified Meeting Booker.

Play: Capture Hearts by Using Location Data

In this play, learn how to really grab your website visitor's attention by pouncing and referencing location data.

An Introduction to Qualified Video

In this guide, get a quick introduction to how you can leverage Qualified Video for chatting with visitors live on your website.

Avoid Wasting Time Sending Emails To People Who Aren't Buying

In this guide, learn how to get the most out of Qualified as an Outbound Sales Rep

Play: Read Minds with Type Ahead and Upgrade to Voice/Video

In this play, learn how to strategically read someone's mind to know when it's time to upgrade to voice/video so you can get that next meeting on the books.

Play: Outbound Strategically

In this play, learn how you as a Sales Rep could use Qualified Signals to prioritize your outbound efforts.

Using Qualified Video Strategically

In this guide, learn how to use Qualified Video to your advantage when chatting live with prospects on your website.

Advanced Conversation Tactics

Advanced

In this guide, check out our advanced conversations tactics to keep prospects engaged while chatting on your website.

Turning An Anonymous Visitor Into a Best Friend

In this guide, learn how you can turn anonymous buyers into your best friends by delivering a personalized pounce and confirming next steps.

Play: Enhance Your Cold Call with a Website Tour

In this play, learn how to accompany your cold call with a visual- your website!

Shortcuts from the Experts

In this guide, learn about how to enhance your shortcuts to be more effective in conversations.

Pounce Like a Pro

In this guide, learn how up level your pounces to be more personalized and engaging.

Shortcuts to Get You Started

In this guide, get some ideas for shortcuts that everyone needs to get started with chatting in Qualified.

How To Avoid The Face Palm Pounce

In this guide, learn how to avoid pouncing without capturing the right information (AKA that dreadful Face Palm Pounce.)

Importance of Being Available

In this guide, learn why it's crucial to set yourself as available when you're able to take a chat and unavailable when you've stepped away.

Play: The 1-2 Punch Outbound Click Thru

In this play, learn how to greet your target outbound visitors the moment they arrive on the website with the right context.

Play: Keep Salesforce Accurate without Switching Tabs

In this play, learn how to keep your Salesforce records up to date without ever leaving Qualified.

Play: Up-leveling your Humanness with your job title

In this play, learn how to creatively use job title in Qualified to drive visitor engagement.

Using Qualified As A Sales Rep: Inbound Chat vs Pouncing

In this guide, learn about the two actions that sales reps take in Qualified Conversations: Inbound Chat and Pouncing.

Conversational Writing Best Practices

In this guide, learn five tips to help you be more conversational and initiate productive sales conversations with your buyers.

Qualified Overview Guide

In this guide, learn about Qualified, conversational sales and marketing and about how to prepare for sales training.

Shortcuts and Alerts

In this guide, learn how to use personal and team shortcuts in Qualified as well as in-app, Slack or MS Teams alerts to discover new leads faster.

Using the Live Stream

In this guide, learn how to use the live stream to chat with visitors and find helpful details to better inform your conversations.

Pouncing Fundamentals

In this guide, learn how to "pounce", or outbound chat on VIP visitors arriving on your website.

Inbound Chat Best Practices