AppExchange Chat: Getting Started

In this article, we’ll provide an overview of your AppExchange Chat onboarding journey. We'll introduce you to the experts at Qualified who will assist you with the AppExchange Chat setup and help you determine who on your team to involve.

• Meet Your AppExchange Chat Experts
• Attend a Kick-off Call
• Meet 1:1 with the Qualified Onboarding Team

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Meet Your AppExchange Chat Experts

• Salesforce AMP Team
• Qualified Onboarding Consultant
• Qualified Technical Support

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Attend a Kick-off Call

We’re excited for you to start your AppExchange Chat journey! Once you've signed a contract with the AppExchange Marketing Program (AMP), you'll receive an email from your Qualified Consultant asking you to attend a kickoff call.

Didn't receive the email? Contact the Qualified Technical Support team to let us know.

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Meet 1:1 with the Qualified Onboarding Team

After the kick-off call, we’ll set up a 1:1 call with the Qualified Onboarding team. The purpose of the call is to orient your team to AppExchange Chat and explain how we’ll work together to bring AppExchange Chat to your listings.

During this call, we’ll also ask for a few details about you, your team, and your business. These details help us design unique experiences on your listings tailored to your business integrated systems, such as Salesforce and Pardot, so AppExchange Chat integrates seamlessly with your existing business processes. Use the Qualified Implementation workbook (shared by the Qualified team in the kickoff call) and include this information for your onboarding team. The more information you bring to the 1:1, the faster we can get started.

During the 1:1 kick-off call with your Qualified Onboarding team, you'll receive your login to AppExchange Chat. Your Qualified Consultant will add your sales team later on during the sales training process.